|"The Missing Feature You Need"|
ON DEMAND CALL RECORDING
The "On-Demand" version gives the customers of Spectrum the flexibility and control to select the calls they want to record, and enables them to manually start and stop recording the call at any time during the conversation- they can record the whole conversation or just a portion of the conversation, on any phone, at any time! The "On-Demand" version is ideal for a business that wants to record calls on an "as needed" basis or a business that only wants certain segments of calls recorded, but don't want all calls recorded all of the time.
ALWAYS ON CALL RECORDING
The "Always On" option empowers customers of Spectrum to have all of their incoming calls automatically recorded, all the time. The entire conversation of every call is recorded, without any action required by the customer of Spectrum, and there is no way for any employee to manually turn the Virtual Call Recorder "off". This option is ideal for customers of Spectrum, if they need the full conversation of all of their calls recorded, or if they don't want their employees to have any control over or involvement in the call recording process.
REASONS FOR RECORDING BUSINESS CALLS
Recording phone calls is the ideal solution for documenting phone conversations to ensure the best customer service, provide effective tools for employee training, and protect a business from lawsuits.
• DISPUTE RESOLUTION
Resolve "he said/she said" disputes quickly and clarify any miscommunications.
• SECURITY / LIABILITY
Protect a business from lawsuits. A recording of a conversation can be priceless if a business were to ever end up in court.
• CUSTOMER SERVICE
Owners, managers and administrators can go back to the call and listen to customer questions, as well as promises made by the company representative, to ensure the best customer service.
• EMPLOYEE TRAINING
Employee conduct problems can be avoided and recorded calls can be mined to gain insight. It is very helpful to have the employees who answer phone calls stop and listen to their own voice and listen to how callers hear them. This will help them improve their call etiquette.
VIRTUAL CALL RECORDING FEATURES
• RECORD INCOMING CALLS
You can record any incoming call on any type phone (office, cell, home, etc), at any time and in any location.
• RECORD OUTGOING CALLS
You can record any outgoing call to any phone number (local, long distance or International) from any type phone (office, cell, home, etc), at any time and in any location.
• RECORD ON ANY PHONE, ANY TIME, ANY WHERE
You can record calls on any type phone (office, cell, home, etc), at any time and in any location.
• LISTEN ANY WHERE, ANY TIME
You can listen to your recorded calls on any type phone (office, cell, home, etc), at any time and in any location, or you can listen to your recorded calls online in your secure dashboard.
• PHONE PLAYBACK CONTROLS
While listening to the recording over-the-phone, you can use the keypad on any type phone (cell or land line) to control the playback, including fast forward, pause, fast rewind and save.
• EASY ACCESS
You can access the recordings of your phone conversations from any type of phone (cell or land line), or from any type of computer (desktop, laptop, iPad, etc). You can file, archive, edit, store or delete your call recordings at any time.
All of your call recordings are automatically uploaded and stored in your secure web storage space, ensuring that your recordings are safe and secure from being lost due to computer crashes, natural disasters, or user error.
You can receive automatic notifications immediately after a call recording is completed. You can also have a co-worker notified that a recording of a phone conversation has just been completed and needs to be processed immediately.
• WEB BASED CONTROL PANEL
You have the advantage of a password protected web based control panel where you can manage your call recordings, monitor all activity, and make any necessary changes to your call recording system.
• FULLY AUTOMATED
Virtual Call Recorder automatically records, uploads, backs up, and delivers your call recordings for you, as well as notifies the appropriate personnel that a recording of a phone conversation is waiting to be processed.
So, you CAN record phone calls on your Spectrum phone lines, in-spite of the fact that Spectrum doesn’t offer call recording as a feature of their phone service, by using the Virtual Call Recorder. Click on the links below to learn more about using the Virtual Call Recorder to record phone calls on your Spectrum phone lines.