Sunday, February 4, 2018

How To Record Calls On Spectrum Phone Lines

"The Missing Feature You Need"
Many small businesses using Spectrum phone service want to record calls on their Spectrum phone lines, but can’t, because Spectrum doesn’t offer call recording as a feature on Spectrum business class voice or Spectrum VoiceEdge.  But, Gr8r Add-Ons, a division of Gr8r Technology, provides a Virtual Call Recorder as a third-party add-on to Spectrum phone lines.  So, by simply adding a Virtual Call Recorder to their Spectrum phone lines, Spectrum customers can now record their phone calls, while using Spectrum phone service.  There are two (2) ways to use the Virtual Call Recorder with Spectrum phone lines, 1) On-Demand, and 2) Always On.


ON DEMAND CALL RECORDING


The "On-Demand" version gives the customers of Spectrum the flexibility and control to select the calls they want to record, and enables them to manually start and stop recording the call at any time during the conversation- they can record the whole conversation or just a portion of the conversation, on any phone, at any time!  The "On-Demand" version is ideal for a business that wants to record calls on an "as needed" basis or a business that only wants certain segments of calls recorded, but don't want all calls recorded all of the time.


ALWAYS ON CALL RECORDING


The "Always On" option empowers customers of Spectrum to have all of their incoming calls automatically recorded, all the time.  The entire conversation of every call is recorded, without any action required by the customer of Spectrum, and there is no way for any employee to manually turn the Virtual Call Recorder "off".  This option is ideal for customers of Spectrum, if they need the full conversation of all of their calls recorded, or if they don't want their employees to have any control over or involvement in the call recording process.


REASONS FOR RECORDING BUSINESS CALLS


Recording phone calls is the ideal solution for documenting phone conversations to ensure the best customer service, provide effective tools for employee training, and protect a business from lawsuits.

• DISPUTE RESOLUTION
Resolve "he said/she said" disputes quickly and clarify any miscommunications.

• SECURITY / LIABILITY
Protect a business from lawsuits.  A recording of a conversation can be priceless if a business were to ever end up in court.

• CUSTOMER SERVICE
Owners, managers and administrators can go back to the call and listen to customer questions, as well as promises made by the company representative, to ensure the best customer service.

• EMPLOYEE TRAINING
Employee conduct problems can be avoided and recorded calls can be mined to gain insight.  It is very helpful to have the employees who answer phone calls stop and listen to their own voice and listen to how callers hear them.  This will help them improve their call etiquette.


VIRTUAL CALL RECORDING FEATURES


• RECORD INCOMING CALLS
You can record any incoming call on any type phone (office, cell, home, etc), at any time and in any location.

• RECORD OUTGOING CALLS
You can record any outgoing call to any phone number (local, long distance or International) from any type phone (office, cell, home, etc), at any time and in any location.

• RECORD ON ANY PHONE, ANY TIME, ANY WHERE
You can record calls on any type phone (office, cell, home, etc), at any time and in any location.

• LISTEN ANY WHERE, ANY TIME
You can listen to your recorded calls on any type phone (office, cell, home, etc), at any time and in any location, or you can listen to your recorded calls online in your secure dashboard.

• PHONE PLAYBACK CONTROLS
While listening to the recording over-the-phone, you can use the keypad on any type phone (cell or land line) to control the playback, including fast forward, pause, fast rewind and save.

• EASY ACCESS
You can access the recordings of your phone conversations from any type of phone (cell or land line), or from any type of computer (desktop, laptop, iPad, etc).  You can file, archive, edit, store or delete your call recordings at any time.

• BACKUP
All of your call recordings are automatically uploaded and stored in your secure web storage space, ensuring that your recordings are safe and secure from being lost due to computer crashes, natural disasters, or user error.

• NOTIFICATIONS
You can receive automatic notifications immediately after a call recording is completed.  You can also have a co-worker notified that a recording of a phone conversation has just been completed and needs to be processed immediately.

• WEB BASED CONTROL PANEL
You have the advantage of a password protected web based control panel where you can manage your call recordings, monitor all activity, and make any necessary changes to your call recording system.

• FULLY AUTOMATED
Virtual Call Recorder automatically records, uploads, backs up, and delivers your call recordings for you, as well as notifies the appropriate personnel that a recording of a phone conversation is waiting to be processed.

So, you CAN record phone calls on your Spectrum phone lines, in-spite of the fact that Spectrum doesn’t offer call recording as a feature of their phone service, by using the Virtual Call Recorder.  Click on the links below to learn more about using the Virtual Call Recorder to record phone calls on your Spectrum phone lines.

Saturday, October 14, 2017

How To Record Calls On Comcast Phone Lines


Many small businesses using Comcast phone service want to record calls on their Comcast phone lines, but can’t, because Comcast doesn’t offer call recording as a feature on Comcast business class voice or Comcast VoiceEdge.  But, Gr8r Add-Ons, a division of Gr8r Technology, provides a Virtual Call Recorder as a third-party add-on to Comcast phone lines.  So, by simply adding a Virtual Call Recorder to their Comcast phone lines, Comcast customers can now record their phone calls, while using Comcast phone service.  There are two (2) ways to use the Virtual Call Recorder with Comcast phone lines, 1) On-Demand, and 2) Always On.

ON DEMAND CALL RECORDING


The "On-Demand" version gives the customers of Comcast the flexibility and control to select the calls they want to record, and enables them to manually start and stop recording the call at any time during the conversation- they can record the whole conversation or just a portion of the conversation, on any phone, at any time!  The "On-Demand" version is ideal for a business that wants to record calls on an "as needed" basis or a business that only wants certain segments of calls recorded, but don't want all calls recorded all of the time.

ALWAYS ON CALL RECORDING


The "Always On" option empowers customers of Comcast to have all of their incoming calls automatically recorded, all the time.  The entire conversation of every call is recorded, without any action required by the customer of Comcast, and there is no way for any employee to manually turn the Virtual Call Recorder "off".  This option is ideal for customers of Comcast, if they need the full conversation of all of their calls recorded, or if they don't want their employees to have any control over or involvement in the call recording process.


REASONS FOR RECORDING BUSINESS CALLS


Recording phone calls is the ideal solution for documenting phone conversations to ensure the best customer service, provide effective tools for employee training, and protect a business from lawsuits.

• DISPUTE RESOLUTION
Resolve "he said/she said" disputes quickly and clarify any miscommunications.

• SECURITY / LIABILITY
Protect a business from lawsuits.  A recording of a conversation can be priceless if a business were to ever end up in court.

• CUSTOMER SERVICE
Owners, managers and administrators can go back to the call and listen to customer questions, as well as promises made by the company representative, to ensure the best customer service.

• EMPLOYEE TRAINING
Employee conduct problems can be avoided and recorded calls can be mined to gain insight.  It is very helpful to have the employees who answer phone calls stop and listen to their own voice and listen to how callers hear them.  This will help them improve their call etiquette.

VIRTUAL CALL RECORDING FEATURES


• RECORD INCOMING CALLS
You can record any incoming call on any type phone (office, cell, home, etc), at any time and in any location.

• RECORD OUTGOING CALLS
You can record any outgoing call to any phone number (local, long distance or International) from any type phone (office, cell, home, etc), at any time and in any location.

• RECORD ON ANY PHONE, ANY TIME, ANY WHERE
You can record calls on any type phone (office, cell, home, etc), at any time and in any location.

• LISTEN ANY WHERE, ANY TIME
You can listen to your recorded calls on any type phone (office, cell, home, etc), at any time and in any location, or you can listen to your recorded calls online in your secure dashboard.

• PHONE PLAYBACK CONTROLS
While listening to the recording over-the-phone, you can use the keypad on any type phone (cell or land line) to control the playback, including fast forward, pause, fast rewind and save.

• EASY ACCESS
You can access the recordings of your phone conversations from any type of phone (cell or land line), or from any type of computer (desktop, laptop, iPad, etc).  You can file, archive, edit, store or delete your call recordings at any time.

• BACKUP
All of your call recordings are automatically uploaded and stored in your secure web storage space, ensuring that your recordings are safe and secure from being lost due to computer crashes, natural disasters, or user error.

• NOTIFICATIONS
You can receive automatic notifications immediately after a call recording is completed.  You can also have a co-worker notified that a recording of a phone conversation has just been completed and needs to be processed immediately.

• WEB BASED CONTROL PANEL
You have the advantage of a password protected web based control panel where you can manage your call recordings, monitor all activity, and make any necessary changes to your call recording system.

• FULLY AUTOMATED
Virtual Call Recorder automatically records, uploads, backs up, and delivers your call recordings for you, as well as notifies the appropriate personnel that a recording of a phone conversation is waiting to be processed.

YOU CAN START RECORDING CALLS TODAY


So, you CAN record phone calls on your Comcast phone lines, in-spite of the fact that Comcast doesn’t offer call recording as a feature of their phone service, by using the Virtual Call Recorder.  Click on the links below to learn more about using the Virtual Call Recorder to record phone calls on your Comcast phone lines.



Sunday, June 25, 2017

Virtual Voicemail Add-On For Small Businesses

If the voicemail service offered by your telephone carrier does not meet your needs, Virtual Voicemail is the ideal “add-on” for your business.  Virtual Voicemail provides all of the features, functionality and capabilities you could ever want, need or dream!

• You do not have to switch to another telephone carrier
• You do not have to change your phone number
• You do not have to change your phone system or buy any new phone equipment
• You do not have to sign a contract, month-to-month service, cancel anytime
• You do not need Internet service- this is not VoIP

Reason You Might Need A Virtual Voicemail Add-On

• You need specific features, functionality or capability
• You don’t want to spend thousands of dollars on a phone system
• You want your business to sound big and professional
• You need to be able to transfer calls to specific mailboxes

Advantages Of Virtual Voicemail

• Every employee/department gets their own separate voice mailbox
• Your staff can manually transfer “live” calls to a specific mailbox
• Hi-tech features like SMS notifications and complex call routing
• Unlimited Message Capacity- your mailboxes will never get full
• It’s  Affordable, Customizable, Scalable, Integratable
 

Features, Functionality And Capabilities Of Virtual Voicemail

CALL ROUTING FEATURES

• AUTO ATTENDANT: Automatically answers calls after your phone line rings 3 or 4 times, plays a greeting with menu options, and routes calls to specific mailboxes based on the menu option selected by the caller.

• MANUAL TRANSFERS: Enables you to manually transfer "live" calls FROM your office phone line TO a specific mailbox in "real time".

• CUSTOM MENUS: Enables you to create your own custom voice menus with as many menu options as you need, and change them as often as you want.  You can also create as many sub-menus (sub-levels and layers) as you want.  You can program the system to automatically play a specific menu based on the number the caller dialed, the caller’s area code, the time of the day, day of the week, month of the year; or other criteria. 

• MAILBOXES: Unlimited mailboxes to provide call routing to a separate mailbox for each one of your employees, departments, groups, branches, etc.

• DIAL-BY-NAME DIRECTORY: Enables callers to be automatically connected with the person they are trying to reach by entering the first three letters of the person’s last name.

• COMPANY DIRECTORY: Callers can listen to a list of employees, select the employee they want, then be automatically transferred to that employee's mailbox to leave a voice message.

• DIDs- DIRECT INWARD DIAL NUMBERS:  Enables each user to have their own 10 digit direct voicemail phone number that connects calls directly to their personal mailbox on the system.

• DATA ROUTE: Automatically routes incoming calls based on the caller’s data input, such as their zip code, account number, product model number, or some other numeric data.

• CHRONO ROUTE: Automatically redirects incoming calls to a different mailbox or phone number depending on the time of day, and day of the week.

• CALLER ID ROUTE: Automatically routes incoming calls based on the caller’s phone number, area code, or geographic location.

• KEY-AHEAD PROMPTING: Your callers can key ahead (enter their selection) if they already know the options they wish to select, enhancing the experience of your frequent callers

• CALL BLOCKING:  Empowers you to identify certain phone numbers, exchanges or area codes from which you will not take calls, saving you time and frustration from spammers and telemarketers.

VOICE MESSAGING FEATURES

• VOICE MAIL-TO-EMAIL: Delivers your voice mail messages to your email address as an MP3 attachment so you can listen to your messages on your computer! 

• SMS TEXT NOTIFICATIONS: Notifies you by SMS text that you have a new voice message waiting for you to retrieve. 

• PHONE NOTIFICATIONS: Notifies you by phone that you have a new voice message waiting for you to retrieve, and enables you to instantly listen to the new message without having to hang up and dial into your mailbox.

• ANNOUNCE ONLY: You can setup any mailbox to only play an announcement to callers- the caller can't leave a message, but only listen to your announcement.  Ideal for providing directions, hours of operation as well as information about your company and your products & services.

• UNLIMITED MESSAGE CAPACITY: Your mailboxes will NEVER get full!  Your callers will NEVER hear "this mailbox is full and cannot take any more messages, please hang up and try again later".

• ONLINE MESSAGE STORAGE:  You get unlimited online storage space where your messages are automatically backed up for you.  You can access, play and download your messages on any computer, at any time, in any location.

• PRIVATE MAILBOXES: Enables you to give each employee, department, or area of your business their own exclusive mailbox with their own password, settings and custom greetings.

• MESSAGE FORWARDING:  You can forward any message to one or more other employees within your company.

• VOICEMAIL TRANSCRIPTION: Transcribes your voice mail messages to text, then delivers the text version to your email inbox or cell phone, enabling you to read your voice mail messages.

• AUTO Q & A: Automatically takes orders for your products and services from callers, as well as perform other question & answer type functions such as customer surveys, job interviews, etc.

ADMINISTRATIVE FEATURES

• INTERNET ACCESS & CONTROL: You can log into your system from any computer, smart phone or browser enabled device to manage settings or use certain features.

• PHONE ACCESS & CONTROL: You can log into your system from any type of phone (office, home, cell, softphone) to manage settings or use certain features.

• MAIN GREETING SCHEDULE: You can schedule your Main Daytime, Main Nighttime, and Main Holiday Greetings/Menus to play at certain times of the day, days of the week, weekends and on holidays.

• UPLOAD GREETINGS/MENUS: You can upload any MP3 or WAV file you want to use as your Main Greeting/Menu or any Mailbox Greeting/Menu.

• CALL TRACKING: Automatically gives you statistics and demographics on who your callers are. Shows your peak call times, call activity by dates, times, duration, etc.
 
YouTube Video

Website
 

Wednesday, May 24, 2017

How To Transfer Calls To Voicemail On Business Phone Lines From A Cable TV Company


How to transfer calls to voicemail on business phone lines from a Cable TV Company?  Many people have asked me this question, so I decided to post the answer for all to see.  The ability to transfer calls directly to voicemail is very important to your business, because it affects every aspect of your business (sales, customer service, etc) and impacts your daily operations.  With the right technology, you can transfer a “live” phone call directly to a specific voicemail box, from any phone connected to a business class phone line from a cable TV company, at any time and in any location.  Gr8r Technology specializes in helping businesses learn how to transfer calls to voicemail on basic business class phone lines from a cable TV company, including Armstrong Cable, Atlantic Broadband Cable, Blue Ridge Communications, Bresnan Communications, Broadstripe Cable, Buckeye Cable, Cableone, Cablevision, Charter Communications, Comcast, Cox Communications, Insight Communications, Knology Cable, Mediacom, Midcontinent Media, RCN Cable, Service Electric, Suddenlink, Time Warner Cable, U.S. Cable, and WOW-Wide Open West.

Having the ability to transfer “live” calls to voicemail in “real-time” makes a big difference in the day-to-day operations of small businesses.  When someone calls your office to speak to a particular employee, if that employees is not available at the time, the person answering the call needs to be able to put the caller into that employee’s specific voicemail box.  Without the ability to transfer the call to voicemail, the person answering the call is stuck with the task of having to take the message, then deliver the message to the other employee- which is time consuming and efficient.  Or, the person answering the call might have to tell the caller “if you hang up and call back, I won’t answer, but let the voicemail answer your call so you can leave a message”- which is tacky, unprofessional, and makes your business look very, very small and weak!  So, having the ability to transfer calls to voicemail is more than just a simple convenience, it’s an vitally important capability for your business operations.

With the right technology, you can transfer a “live” phone call directly to a specific voicemail box, without spending thousands of dollars on an expensive, complicated phone system.  First, you’ll need an “add-on” voicemail technology called “Virtual Voicemail” from a 3rd party provider, because the voicemail you can get with basic business class phone service from a cable TV company doesn't include the ability to transfer calls to voicemail.  Secondly, you’ll need basic business class phone service (analog phone service a/k/a "POTS" lines) from a cable TV company, like Comcast, Time Warner Cable, Charter Communications, etc. And lastly, you’ll need a skilled, knowledgeable, and experienced technician to configure your Virtual Voicemail system and integrate it with your existing phones, phone system and phone lines.  Don’t try to do it yourself, but hire a professional to ensure you get the results you need.

Gr8r Technology can empower your business with the ability to transfer "live" calls to voice mail in "real-time" on your phone service from a cable TV company.  We are experts in this area, with many years of experience in working with virtual voicemail, call transfer technology, phones, and all types of voice communications technology.  Click on the links below to learn more about how we can help you with transferring calls to voicemail today!

LINK TO VIDEO